Return Policy

Sandtastik Products Ltd strives to provide our valued customers with an overall impressive shopping experience. We hope you’ll notice our excellent communication, fast order processing and shipping, and quality manufactured products. Product returns can be enquired by contacting our head office via phone, email, or online. Please see the ‘How To Return’ section below for details. To be eligible for a return, all items must be unopened, in original packaging, and in saleable condition. You have 30 calendar days from your item(s) are received to initiate a return.

All product return refunds are issued for product pricing only upon receipt to the address specified below and are subject to a 25% restocking fee. Shipping costs are a third party expense and are not eligible for refund/credit.

How To Return

STEP 1:

Request an RMA number.
Please contact us via one of the following methods to request a Return Merchandise Authorization number (RMA) for your recent order:
     i)      Online: Click here to go to our Return Request Form
     ii)     Call: (905) 734‐7340 or toll‐free (800) 845‐3845
     iii)     Email: [email protected]
Note: Please make sure to include your order number, name, address, etc.

STEP 2:

Repackage and ship returning item(s) to Sandtastik’s return mailing depot. Our return address will be provided along with your RMA number. Upon receipt of your RMA # from Sandtastik via email. Print the attached packing slip and ship according to instructions. All shipping expenses are the responsibility of the sender.

STEP 3:

Notify Sandtastik of shipment in transit. Please contact Sandtastik at 800‐845‐3845 or [email protected] to confirm shipment of goods in transit. Make sure to notify us of courier name and tracking number(s) to ensure a timely payment.

Business Hours:
     Mon – Fri      7:00am – 3:00pm EST; Closed 12:00 – 12:30pm for lunch

STEP 4:

Receive your refund/credit. All items are subject to a 25% restocking fee. Sandtastik must confirm delivery and product condition prior to issuing credit payment. Payments are issued via original method of payment. You will be notified via email with payment confirmation.

Non‐Returnable Bulk Orders

Some installations and projects can demand a large amount of sand. Please make sure to assess needed quantities appropriately prior to order submission as these transactions are non‐returnable and non‐refundable.